Last updated: July 2026
Note for the store owner: the return window and conditions below are placeholder industry-standard defaults (a 30-day window is common for US electronics retailers). Confirm and adjust these to match your actual policy, especially regarding who covers return shipping costs, before publishing.
Return Window
We accept returns within [30 days] of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
How to Start a Return
To initiate a return, email us at info@explorefrag.com with your order number and the reason for your return. We will provide instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [5–10 business days].
Return Shipping Costs
[State here whether the customer or ExploreFrag covers return shipping costs, and under what circumstances — for example, defective items vs. change-of-mind returns.]
Non-Returnable Items
Certain items may not be eligible for return, including opened consumables, items marked as final sale, or products showing signs of use beyond inspection. [Adjust this list to match your actual catalog and policies.]
Damaged or Defective Items
If you receive an item that is damaged or defective, contact us within [7 days] of delivery at info@explorefrag.com with photos of the issue, and we will arrange a replacement or refund.
Exchanges
If you need a different size, color, or model, the fastest way to get what you need is to return the original item and place a new order separately.
Questions
If you have any questions about our return process, reach out to info@explorefrag.com.